Services
More than 20 years of experience in various industries in case management, project management, process improvement and on the job training.
Services of Bijvank
Activities within different industries in the field of case management, in order to best match the required support in your company
Support administration and service
– Processing non-automated data in accordance with GDPR guidelines
– Telephone contact point for service related questions (no call center)
-Questions answered in email or social media
– Preparation of quotations based on company standards
Customer service
Experience in:
– logistics
– banks, insurers and intermediaries
– automotive industry
Casemanagement:
Based on guidelines and software within your company:
Automotive:
– Handling warranty matters
– Request pre-approval of repairs with regard to warranty handling
– Backorder management per case
Logistics:
– Create tracking reports, diagnose and take action where necessary (delay, loss, damage)
– Contact with customers and network (in writing and by telephone)
Financial services:
– Experience with home damage claims handling
– Preparing quotations On the job training in Dutch and English, in the field of customer conversations and sales; not industry related
Frequently Asked Questions
What software do you use?
We use the software and guidelines as applicable within your company.
Do you work on location?
At this time, the work will take place remotely. This is generally also preferred as it concerns support work
At what times are you available?
The times when work will be done will be discussed in advance.
In which region do you work?
We prefer to work within European time zones. Exceptions are of course negotiable.